Question 1

How many FAQ are there in each section?

Accepted Answer

Each area i.e. bookkeeping, payroll and accounting currently have over 50 questions and are growing.  As we receive questions, we are adding them to our FAQ.  We don't believe it will take long until each area has over 100 and so on.  We will constantly be reviewing and updating these to ensure the information is up to date and relevant.

Question 2

Can you search the FAQ?

Accepted Answer

Yes, there is a search function, which also has the questions broken down into categories.  We have tried to make it as easy as possible to locate any FAQ in relation to your question.

Question 3

What happens if I can't find my question/answer?

Accepted Answer

You can submit a question and state whether it's urgent or not urgent, or call me.  We always endeavour to respond within 24 hours, if not sooner.

Question 4

What do you mean by unlimited?

Accepted Answer

It means that you can submit as many questions as you like.  There is no cap.  However, it is a fair usage policy as if we deem there is a major training issue, we reserve the right to recommend and quote one-on-one training.

Question 5

With the monthly subscriptions, are you locked in for a certain number of months?"

Accepted Answer

You are locked in for the first initial six month and thereafter, you can cancel at anytime by giving 30 days written notice.  Unless, you have signed a 12 month fixed fee, then it becomes part of the 12 month fixed contract.

Question 6

Can I get a demo?

Accepted Answer

Absolutely, down below you can click on 'Request Demo' or email us directly at info@sass.nz asking for a demo.  You can come to us or we can do a live demo via a webinar.  We would love to show you around our Ysite.

Question 7

Is the subscription price per user, or per company?"

Accepted Answer

It is per company, however, in the event you have more than one bookkeeper or more than one payroll administer (for larger companies), there could be a second-tier fee for these additional users.  We can create more than one login for your staff, so they don't have to share logins.

Question 8

If I 'Buy Now', how will payment work?"

Accepted Answer

You will be required to enter in your credit card details where we will take payment within 24 hours.  Once the payment goes through you will be emailed your login details.  Each month your credit card will automatically be charged on the same date i.e. if you subscribe and first payment goes through on the 15th, then each monthly payment will happen on the 15th.  Payments will continue until you cancel in writing with 30 days notice.

Question 9

Is the support just via email or can it be via the phone?

Accepted Answer

We do prefer that questions are submitted via the Ysite Ask form, however, there are a couple of options.  You can submit for a 'Call Back' and we will ring you.  Or when super-duper urgent, you can ring us directly on our dedicated Ysite support lines.

Question 10

What are the training videos?

Accepted Answer

These are short videos covering all sorts of tips and tricks to help you become more efficient.  They cover topics such as Outlook, Excel, short cuts and efficient apps to use within your business.

Question 11

What are the different ways that you provide support?

Accepted Answer

When you submit a question, we can either reply via email, give you a call or even remote into your computer and show you what you need to do.

ysite - unlimited support

why sass ysite?

Ysite Accounting

Ysite Bookkeeping

Ysite Payroll

what the ysite looks like

frequently asked questions